Billing, refunds, and how pricing works

Is there a free trial?

No. Signing up and subscribing are the same step. You pick a plan, you're billed for it, and every feature works on every site from the first minute. There's no reduced tier and no unpaid version, so nothing is held back.

You're covered by a guarantee instead. If UserGuard isn't doing the job on your sites, tell us within 30 days of your first payment and we'll refund it in full. There's no questionnaire and no retention call.

A trial answers “does this work on my sites?” by making you build your setup twice, once to evaluate and once for your live sites. When you pay up front and can still walk away, you get the same answer and only build it once.

What happens if a payment lapses?

If a card fails, your account pauses, but your live banners keep working:

• Continues: live banners and consent recording.
• Pauses: adding sites and running scans.

We split it this way because a billing problem should never take down your compliance setup. Your banner does legal work on your site every hour it's up, and a failed invoice doesn't stop that. Fix the card on the Billing page and the paused features resume. While the subscription is lapsed, an account-wide banner sits under the top bar on every screen except Billing itself. It names the reason and includes an Open Billing link, so you won't have to find out about the pause on your own.

How the per-site rate works

Pricing is per site, per month: $10 a site for 1–2 sites, $8 a site from the 3rd site, $7.50 from the 10th, and $7.25 from the 20th.

The discount is volume pricing, as opposed to graduated pricing. Crossing a threshold drops the rate on every site, including the ones below the line. With 3 sites you pay $8 on all 3. With 20 you pay $7.25 on all 20.

We placed the thresholds so your total never drops when you add a site. 2 sites at $10 is $20, and 3 sites at $8 is $24. 9 sites at $8 is $72, and 10 sites at $7.50 is $75. 19 sites at $7.50 is $142.50, and 20 sites at $7.25 is $145. So crossing a threshold costs almost nothing, just a few dollars, while every site you already had gets cheaper. And adding a site never costs less in total than not adding it, which means you can't shrink your bill by adding a site and there's no price jump you need to stay under.

What is billed, and what is not

Billing counts live sites, and archived sites aren't billed. When you're done with a site, archive it and it comes off the bill.

There are no pageview or traffic limits on any tier, ever. Your bill depends on how many live sites you have, so a traffic spike doesn't change it. The one metered feature is AI scan review, at 10 per site per month.

Mid-cycle changes

Adding or archiving a site adjusts your subscription immediately. The unused or added time is prorated, and prorations settle on the next invoice. You won't see a separate charge at the moment you make the change.

If you cross a tier boundary mid-cycle, the new rate applies to every site from that moment, prorated for the days left in the cycle. Going from 2 sites to 3 moves the bill from $20 to $24. The third site costs $4, and the two you already had drop to $8 each. Crossing a line always means a small charge, and you never get a credit at the boundary itself.

Payment, and where to manage it

You pay by card, processed through Stripe. You manage everything on the Billing page: your card, your invoices, adding and archiving sites, and canceling.

At 50 sites and up, pricing moves to a custom contract. That mostly means you get the things self-serve doesn't include: a person to talk to, SSO, and SLAs.