Billing, refunds, and how pricing works

No trial. A 30-day money-back guarantee instead

Signing up and subscribing are the same step: you pick a plan, you are billed for it, and every feature works on every site from the first minute. There is no reduced tier and nothing held back for the paid version, because there is no unpaid version.

What protects you is the guarantee. If UserGuard is not doing the job on your actual sites, say so within 30 days of your first payment and we refund it in full. No questionnaire, no retention call.

A trial answers “does this work on my sites?” by making you build your setup twice: once to evaluate, once for real. Paying up front and being free to walk away answers the same question, once.

What happens if a payment lapses

If a card fails, your account pauses. It does not go dark.

• Continues: live banners and consent recording.
• Pauses: adding sites and running scans.

The rule behind the split: lapsing billing must never take a customer's compliance down. A banner is doing legal work on your site every hour it is up, and that work does not stop because an invoice failed. Fix the card on the Billing page and the paused features resume. While the subscription is lapsed, an account-wide banner sits under the top bar on every screen except Billing itself, naming the reason and carrying an Open Billing link, so the pause is announced rather than discovered.

How the per-site rate works

Pricing is per site, per month: $10 a site for 1–2 sites, $8 a site from the 3rd site, $7.50 from the 10th, and $7.25 from the 20th.

The discount is volume pricing, not graduated pricing. Crossing a threshold drops the rate on every site, not just the sites past the line. With 3 sites you pay $8 on all 3. With 20 you pay $7.25 on all 20.

The thresholds are placed so the total never drops when you add a site. 2 sites at $10 is $20; 3 sites at $8 is $24. 9 sites at $8 is $72; 10 sites at $7.50 is $75. 19 sites at $7.50 is $142.50; 20 sites at $7.25 is $145. Two things follow. Crossing a threshold costs almost nothing. A couple of dollars, while every site you already had gets cheaper. And adding a site never costs less in total than not adding it. There is no bill you can shrink by adding a site, and no jump you need to hover under. No cliff games.

What is billed, and what is not

Billing counts live sites. Archived sites are not billed. If a site is done, archive it and it comes off the bill.

There are no pageview or traffic limits, not on any tier, ever. Your bill depends on how many live sites you have, so a traffic spike changes nothing. The one metered feature is AI scan review: 10 per site per month.

Mid-cycle changes

Adding or archiving a site adjusts your subscription immediately. The unused or added time is prorated, and prorations settle on the next invoice. No separate charge lands the moment you make a change.

Cross a tier boundary mid-cycle and the new rate applies to every site from that moment, prorated for the days left in the cycle. Going from 2 sites to 3 moves the bill from $20 to $24: the third site costs $4, and the two you already had drop to $8 each. Crossing a line is always a small charge, never a credit at the boundary itself.

Payment, and where to manage it

Payment is by card, processed through Stripe. The Billing page handles everything: your card, your invoices, adding and archiving sites, and cancelling.

At 50 sites and up, pricing moves to a custom contract. That mostly means you get the things self-serve does not carry: a human to talk to, SSO, and SLAs.